Custom CRM Development

Stop renting your CRM. Own it.

Most home-service CRMs charge per user, per month, forever — and your data lives on their servers. Kectick builds you a custom CRM tailored to your trade: job pipeline, photo-attached work orders, client portals, dispatching and reporting — all under your domain, with no monthly seat fees.

Scope my CRM build (347) 671-6116

61%

Booked rate

leads → jobs

22h

Saved per week

ops + dispatch

312%

ROI lift

vs. SaaS CRM

8–14mo

Payback period

then free forever

Job & pipeline management

Track every lead from first call to invoice paid. Custom stages for your trade — estimate, dispatched, in-progress, completed, follow-up.

Photo-attached work orders

Field crews upload before/after photos straight to the job record. Searchable, timestamped, GPS-tagged — useful for insurance and warranty claims.

Client portals & job-status updates

Customers get a branded link to view their estimate, photos, schedule and invoice. Cuts inbound 'where are you?' calls by 60%.

LSA & GBP integration

Your LSA leads flow straight into the CRM. Job completion triggers a review request and a GBP photo post automatically.

Case studies

Real clients. Measurable wins.

A snapshot of accounts we've personally managed — pulled straight from the LSA & GMB dashboards.

HVAC — 12 trucks

Replaced $2,400/mo SaaS stack with an owned CRM

Booked rate: 61%
Saved /wk: 22h
Seat fees: $0

Challenge — 12-truck HVAC company was paying per-seat fees across ServiceTitan-style tools and still couldn't get the dispatch view their ops manager actually needed.

What we did — Built a custom CRM around their real workflow: jobs, dispatch board, photo-attached work orders, automatic review requests, and an LSA-lead inbox that flows into the pipeline.

Result — Killed the monthly SaaS bill, lifted booked-rate to 61%, and gave 22 hours per week back to the ops team.

Restoration — multi-location

312% ROI lift in the first year post-launch

ROI lift: 312%
Status calls: -60%
To v1: 8 wks

Challenge — Multi-location restoration company was losing insurance-claim documentation across email threads and a generic CRM that wasn't built for field photos.

What we did — Shipped a v1 in 8 weeks with GPS-tagged photo work orders, client portals, and direct integration with their LSA and GBP review flows.

Result — Closed more claims, cut inbound 'where are you?' calls by 60%, and hit 312% ROI on the build inside 12 months.

When a custom CRM beats off-the-shelf SaaS

If you're a 1-truck operation, ServiceTitan or Jobber is fine. If you're running 5+ trucks, paying $150–$300 per seat per month, and forcing your team to use workflows that don't match how you actually run jobs — a custom CRM pays for itself in 8–14 months and then keeps paying forever. We've built CRMs for HVAC, plumbing, restoration and roofing companies up to 30 trucks.

How the build works

Two-week discovery to map your current workflow, then 6–10 weeks to build a v1 with the core modules: jobs, customers, dispatch, photos, invoicing, reporting. We deploy on infrastructure you own, hand you full source code, and provide training and 90 days of post-launch support. Need a mobile app for field crews? We bundle that in.

Your data, your platform, your moat

When a SaaS CRM raises prices or shuts down a feature, you have no recourse. With a custom CRM you control the roadmap. As your business grows, the platform grows with you instead of forcing you onto an enterprise plan. And the customer data — the most valuable asset in your business — lives where it belongs: with you.

Ready to turn search into booked jobs?

Free strategy call. We'll audit your dashboard live, project your ROI by trade & city, and lay out a 30-day plan.

Scope my CRM build (347) 671-6116